Legal

Refund Policy

Stoaken Team comes with a 14-day money-back guarantee on every payment.

Last updated 7 October 2026

In short

Ask within 14 days of any Team payment, the first or a renewal, monthly or yearly, and you get that payment back in full.
No forms and no reasons needed.
Paddle, our reseller, sends the money back to the card or account you paid with.

1.14-day money-back guarantee

If you ask within 14 days of a Team payment, we refund that payment in full. This applies to your first payment and to every renewal, for monthly and yearly billing alike.

After a refund, the workspace moves to Free. Nothing is deleted. If you have more than Free allows, you keep everything, but you can’t propose new releases until you upgrade again or come back within the limits.

2.How to ask

In Stoaken: Settings, Billing, Manage billing opens Paddle’s customer portal, where you can cancel and see your invoices.
By email: write to legal@stoaken.com with the workspace name and the email on the receipt.
Or reply to the receipt Paddle emailed you.

Refunds go back to the original payment method. Banks usually take 5 to 10 business days to show them.

3.After 14 days

You can cancel at any time and you won’t be charged again. You keep Team until the end of the period you’ve paid for. We don’t refund the unused part of a period after the first 14 days, except where the law requires it.

When editors are added or removed partway through a period, Paddle adjusts the charge for the rest of the period automatically.

4.Who processes payments

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

5.Your legal rights

This policy adds to your rights under consumer protection law. It doesn’t take any of them away.